1. Looking for the product you want on our website and directly purchase through website.
2. Any question,Message us in our Facebook page (www.facebook.com/debalets) orWhatsapp +60102556636 OR LINE：debalets if you have trouble on choosing a product that is suitable to you. We recommend product that is suitable to your scalp.
3. After we confirm the payment, the product will ship to you within two (2) working days.(Saturday and Sunday consider as non-working day)
4. Shipping fee is RM10 for Malaysia and Taiwan address if shipment is below RM100, free shipping for order over RM100. Our default courier company is Ninja-Van and POSLAJU, any special request of changing the courier service will incur RM10 postage premium. Normally delivery time takes 2-5 working days for West Malaysia address, 3-7 working days for East Malaysia address.
5. You will receive tracking number of the parcel when the parcel is picked up by courier service.Please trace your parcel here:
If there is unsuccessfully delivery of the parcel, please call 1300-300-300(poslaju) to reschedule second delivery.
Please ENSURE to track your parcel. If the parcel is returned to us due to customer providing wrong address/ nobody at home and not picking up from the poslaju office, we will only do second shipment after receiving RM10 premium. Or else, customer has to come to our office to pick up the parcel.
Malaysia office address: No5, Jln Dagang SB4/3, Tmn Sungai Besi Indah, 43300 Seri Kembangan.
Taiwan office address: 241台灣新北市三重區重陽路三段93號3樓
United Overseas Bank(UOB)
JOVIAS BEAUTY SDN. BHD.
Business Registration Number: 1267352-U