1.Looking for the product you want on our website and directly purchase through website.
2.Any question, Message us in our Facebook page (www.facebook.com/debalets)or Whatsapp +60102556636 OR LINE：debalets if you have trouble on choosing a product that is suitable to you. We recommend product that is suitable to your scalp.
3.After we confirm the payment, the product will ship to you within two (2)working days.(Saturday and Sunday consider as non-working day)
4.Shipping fee is RM10 for Malaysia address if shipment is below RM100, free shipping for order over RM100. Our default courier company isNinja-Van and POSLAJU, any special request of changing the courier service will incur RM10 postage premium. Normally delivery time takes 2-5 working days for West Malaysia address, 3-7 working days for East Malaysia address.
5.You will receive tracking number of the parcel when the parcel is picked up by courier service.Please trace your parcel here:
Ifthere is unsuccessfully delivery of the parcel, please call 1300-300-300(poslaju)to reschedule second delivery.
PleaseENSURE to track your parcel. If the parcel is returned to us due to customer providing wrong address/ nobody at home and not picking up from the poslaju office, we will only do second shipment after receiving RM10premium. Or else, customer has to come to our office to pick up the parcel.
Malaysiaoffice address: No5, Jln Dagang SB4/3, Tmn Sungai Besi Indah, 43300 SeriKembangan.
6. Please purchase deBalets products only from our Website, Facebook, Wechat, Whatsapp, Line, Instagram.If customer purchase product from other place, and having any consumer dispute such as defective or unreceived goods, we will not be responsible for it.
1.Promotional coupon instruction
Promotional coupon is offered to members by Malaysia and Singapore deBalets Official website. Coupons could only be used on Malaysia and Singapore deBalets Official website. Members could get coupons in promotional activities raised by deBalets( details in relative description). Present promotional coupons are listed down below：
- First Purchasing Coupon：Sign in as a deBalets Official member to get RM10 for first purchasing. Expires after 90 days.
- FeedBack Coupon：
(1) Purchase Amount Coupon：While purchase amount to RM200 could receive RM5feedback coupon. Expires after 180 days.
(2) Birthday Coupon：Members will receive RM10 in birthday month. Expires after 180 days.
2.Promotional Coupon Instruction For Use
- Promotional coupon can be used by members themselves only and could not be transferred to cash or to other users. Please note the expiry of each coupon and remember the member account and password.
- Every RM1 coupon is equal to RM1 price.
- Our system will calculate available coupon automatically and will show details on checkout page.
- Promotional coupon can be used for discount on purchased products prices only. It can’t be a discount on delivery fee or others.
- Member’s birthdate couldn’t be changed once log in. Please check every date is correct before confirm. Please assure log in the birthdate before a month so that can receive the coupon on time. Members won’t get the coupon if logged in the birthday in occurrence month, and deBalets website won’t reissue it.
(For example, if member’s birthday is on January 1st, he/she has to log his/her own birthdate before December 31st in capable to receive birthday coupon on time.)
3.Check For Promotional Coupon
Sign in Malaysia and Singapore deBalets Official Website and go to 「Member」page > 「Store Credits」to check the total credits and details of using.
4.About Order Cancelling And Dealing With
- Cancelling order — Contact with deBalets Official and cancel the order before its delivery. Once the cancel is confirmed, deBalets Official website will reissue the credits in member’s account.
- Returned Purchase — Ask for returned the purchased product after the product is delivered. Once the order is cancelled and the payment returned, deBalets Official website will reissue the credits in member’s account.
- The credits can’t be used or offered repeatedly if purchasing with other discount in the same time.
- Member won’t be eligible to get credits due to cancelling orders or returning purchased products.
JOVIASBEAUTY SDN. BHD.
BusinessRegistration Number: 1267352-U